Dear XX:
We value all our business relationships with customers. We have especially enjoyed supplying your paper needs for the last five years. You understand, then, why we are concerned that you have not placed an order for the last six months.
我们重视与客户的所有业务关系。在过去的五年里，我们都满足了您的需求。既然这样，你明白为什么我们担心你在过去六个月里没有下订单了吗。
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If we have offended you in any way, we sincerely apologize and want to regain your good will. We would appreciate knowing how to serve you better.
如果我们以任何方式冒犯了您，我们真诚地道歉，并希望重新获得您的善意。知道如何更好地为您服务，我们将不胜感激。
We have enclosed brochures of our new fall products. Since we have served you for such a long time, we can offer you prices that compare favorably with the prices on your previous contract.
随函附上了秋季新品的宣传册。由于我们已经为您服务了这么长时间，我们可以为您提供与您以前合同价格相比较优惠的价格。
We are confident that both our new and standard products can meet your needs in every way. We hope to hear from you.
我们相信，我们的新产品和标准产品都能在各个方面满足您的需求。我们希望收到你的来信。
Best rewardsxx
Dear XX:
Last year was a great year for us. Why? Because we had the privilege of filling several large orders for you. We have not heard from you for several months, so it seems that you have forgotten us. Did we do something to offend you? Or have you been so busy that you inadvertently overlooked your need to reorder?
去年对我们来说是伟大的一年。为什么？因为我们有幸为您完成了几笔大额订单。我们已经好几个月没有你的消息了，所以你似乎忘记了我们。我们做了什么冒犯你的事吗？还是你太忙了，以至于无意中忽略了重新订购的需求？
Providing excellent service to our customers is very important to us. Since we would hate to lose you as one of our most outstanding customers, reestablishing our rewarding business relationship is top priority. Is there a time that I might meet with you to discuss your concerns? Please call me at 86-12345678, and I will find a time that is convenient for you.
为客户提供优质服务对我们来说非常重要。由于我们不愿意失去您作为我们最杰出的客户之一，因此重建我们有回报的业务关系是当务之急。有没有时间我可以与你会面，解决你的担忧，在您方便的时间，请给我致电86-12345678。
Were you aware that last year several of our products won awards for quality and affordability?
你知道去年我们的几款产品因质量和价格实惠而获奖吗？
And that we have a new line of cleaning products that is environmentally friendly, yet powerful? Please take a moment to reconsider whether you want to miss out on the quality products we can provide at such a nominal cost.
我们有一系列新的清洁产品，既环保又强大？请花点时间重新考虑您是否想错过我们以如此名义成本提供的优质产品。
Yours
xx
Dear XX:
Over the years you have been a loyal customer, and we have enjoyed meeting your office-supply needs.
多年来，您一直是我们的忠实客户，我们很乐意满足您的办公用品需求。
However, we have not received an order from you in over three months, and we are concerned. Is there any way we can improve our service to you?
然而，我们已经三个多月没有收到您的订单了，我们很担心。我们有什么办法可以改善对您的服务吗？
We are aware that during the trucking strike, many of our customers could not get their orders filled quickly. Since then we have taken steps to ensure that every customer receives prompt, reliable service.
我们知道，在卡车运输罢工期间，我们的许多客户无法迅速完成订单。从那时起，我们采取措施确保每位客户都能得到及时、可靠的服务。
Will you please let me know if we can do anything to win you back? I have enclosed a copy of our new fall catalog.
如果我们能做些什么能和您再次合作，你能告诉我吗？我随函附上了我们秋季新目录的一份。
Call me personally at 86-12345678 if I can help.
如果我能帮忙，请致电86-12345678。
Tks&BR
xx
注意：如果邮件写了，客户还是不回，那就打电话过去！
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